Most customized products will be delivered between 2 to 4 weeks from the date the order is confirmed and full payment is received. TitanDSB offers POSLAJU program for the delivery of all products.
Should the item(s) ordered is not received after 4 weeks, please contact TitanDSB at +(60)3.5122.2918 during office hours or email to firstname.lastname@example.org.
Cancellation and Return Policy
TitanDSB reserves the right to decline any cancellations upon orders confirmed and payment received. Please take note that a levy charge of RM100.00 will be imposed for each cancellation should it be accepted by the TitanDSB to cover administrative and incidental expenses incurred during the cancellation.
Due to the nature of our products, all items cannot be returned upon order confirmed and payment received. This policy is in place to ensure the integrity of all products shipped out from our facility. TitanDSB will only accept returned items in the event of manufacturing defects. Items that are unopened and need to be returned require a Return Authorization Number (RAN). To request an RAN, please contact us at +(60)3.5122.2918 during office hours between 9:00am – 5:00pm (UTC +8:00), Monday to Friday or fill up the form to request for RAN and email to us at email@example.com prior to returning any product(s). Be sure to include your order number, account number and the item number(s) you want to return in the Message section.
Returns items are subject to a levy charge of RM50.00 per item returned to cover administrative and incidental expenses arising from the item returned. The client is responsible for returning/shipping the item(s) back to TitanDSB. Original shipping charges are not refundable. Refunds will be issued only to the same credit card used or to the same bank account used at the time of purchase. Refunds will be effected within 7 working days upon receipt of the return item.
Should you have any queries, please contact TitanDSB at +(60)3.5122.2918 during office hours between 9:00 a.m. - 5:00 pm (UTC +8:00), Monday to Friday or email to firstname.lastname@example.org.